Shipping & Delivery Policy

At Alfanjo, a brand by New Light Apparels Limited, we aim to ensure that your shopping experience is seamless and that your order reaches you in perfect condition. Please read through our shipping and delivery policy to understand our processes, shipping times, and charges.

1. Order Processing

  • Order Confirmation: Once you place an order on our website, you will receive an order confirmation email with your order details and an estimated delivery timeline.
  • Order Processing Time: All orders are processed and dispatched within 1-2 business days (Monday to Friday, excluding holidays) from the date of order confirmation.
  • Delays: In case of any delays due to unforeseen circumstances or high demand, we will notify you via email or phone as soon as possible.

2. Shipping Charges

  • Domestic Shipping (Within India):
    • Standard shipping is free for all orders above ₹999.
    • For orders below ₹999, a standard shipping fee of ₹100 will be applied at checkout.
  • International Shipping:
    • Currently, we do not offer international shipping. Stay tuned as we expand our reach in the future!

3. Estimated Delivery Times

  • Metropolitan Areas: 3-5 business days
  • Tier-2 & Tier-3 Cities: 5-7 business days
  • Remote or Rural Areas: 7-10 business days

Please note that delivery times are estimates and may vary depending on your location, logistics partner, and other external factors. Orders placed during promotions or sales events may experience slight delays due to high order volume.

4. Order Tracking

  • Once your order is shipped, you will receive a shipment confirmation email with the tracking number and a link to track your order.
  • You can also track your order status anytime by logging into your account on our website and navigating to the “My Orders” section.

5. Address Changes

  • Before Dispatch: If you need to change the shipping address, please contact us at info@alfanjo.com or call +91 8920391028 within 24 hours of placing your order.
  • After Dispatch: We are unable to change the delivery address once the order has been dispatched. You may need to contact the courier company directly with your tracking details.

6. Delivery Attempts

  • Our logistics partners will make up to 3 delivery attempts to ensure your order reaches you.
  • If the delivery is not successful due to incorrect address details, unavailability, or refusal to accept the order, the item will be returned to us. In such cases, additional shipping fees may apply for re-shipment.

7. Undeliverable Packages

  • Occasionally, packages may be returned to us as undeliverable. This can happen due to reasons such as:

    • Incorrect address information.
    • Delivery refused by the recipient.
    • Unavailability of recipient despite multiple delivery attempts.

  • If your package is returned to us as undeliverable, we will contact you to confirm your address details and arrange for a re-shipment or issue a refund (excluding shipping fees).

8. Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.
  • Certain remote locations may have longer delivery timelines. We will notify you in case your order falls under these exceptions.

9. Lost or Missing Packages

  • If you believe your order is lost or missing, please contact our customer service team at info@alfanjo.com or call +91 8920391028. We will work with our logistics partners to investigate and resolve the issue promptly.

10. Contact Us

If you have any questions or concerns regarding our shipping and delivery policy, please reach out to us:

  • Email: info@alfanjo.com
  • Phone: +91 8920391028
  • Address: GC-29, Shivaji Enclave, Raja Garden, New Delhi - 110027

Thank you for shopping at Alfanjo. We appreciate your trust and support, and we strive to deliver a hassle-free shipping experience.